Confonet (edaakhil) Cause list, Consumer Case Status by Case Number, History

Check Confonet (edaakhil) Cause list, Consumer Case Status by Case Number, History

Confonet Key Points :

• Establishment : NCDRC was established in 1988 to promote consumer justice.
• Objective of CONFONET : Aims to deliver timely justice to consumers.
• Digital Accessibility : eDaakhil enhances access to consumer dispute processes through digital means.
• Real-Time Tracking : Users can monitor their case status and access historical data.
• User-Friendly Platform : Simplifies the process of filing complaints and tracking cases.
• OFFICIAL PORTAL : confonet.nic.in 

Confonet (edaakhil) Cause list

Founded in 1988, the National Consumer Disputes Redressal Commission (NCDRC) functions as a quasi-judicial authority in India with the goal of guaranteeing consumers’ prompt access to justice. The eDaakhil platform and the CONFONET project are intended to improve consumer dispute resolution efficiency through the digitization of procedures and the provision of easily accessible information. For those seeking justice, CONFONET provides a clear and easy-to-use experience with tools like cause lists, consumer case status tracking by case number, and historical data.

The Consumer Protection Act of 1986 and the Consumer Protection Act of 2019 are in compliance with the start of the CONFONET project. A quasi-judicial system consisting of three tiers of Consumer Dispute Redressal Commissions—District (DCDRC), State (SCDRC), and National (NCDRC)—has been established under these acts. An Executive Finance Committee (EFC) was assigned the responsibility of providing a comprehensive solution for every level of commissions and maintaining links with pertinent state and federal government entities.

The Consumer Protection Act (CPA) describes a three-tier quasi-judicial structure at the federal, state, and local levels to enable simple, quick, and economical resolution of consumer complaints. The following is a definition of these commissions’ financial jurisdiction :

• NCDRC : Cases involving amounts exceeding ₹2 Crore.
• SCDRC : Cases involving amounts greater than ₹50 Lakhs and up to ₹2 Crore.
• DCDRC : Cases involving amounts up to ₹50 Lakhs.

 

CONFONET (eDaakhil) :

Feature	Description
Cause List	Access to a list of upcoming cases and their status.
Consumer Case Status	Track the status of consumer cases using the unique case number.
Case History	View the historical data of previously filed cases.
User Registration	Register on the eDaakhil portal using a valid email ID.
Payment Options	Online (Debit/Credit Card, UPI) and offline (DD, NEFT) methods are available.
Acknowledgment of Complaints	E-commerce entities must acknowledge complaints within 48 hours.
SMS /Mail Alerts	Notifications about case updates and application status.
Reply and Rejoinder Filing	Users can file responses for fresh cases submitted through e-Daakhil.
Official Website	confonet.nic.in

 

Overview of the CONFONET Project :

• Background: Launched under the Consumer Protection Act of 1986.
• Establishment of Forums: The project includes a quasi-judicial system with:
  • Consumer Forums at the district level
  • Consumer Dispute Redressal Commissions at both the state and national levels
• Project Initiation: An Executive Finance Committee (EFC) was formed to create a complete solution for the district forums, state commissions, and national levels.

Objectives of CONFONET :

• Digitalization: Aims to digitalize the operations of Consumer Commissions at the national, state, and district levels.
• Access to Information: Makes information about consumer disputes easily accessible.
• Computerization of Workflow: Enhances and automates the workflow in consumer commissions.

Features of EDAAKHIL :

• Application Status : Monitor the progress of your applications in real time.
• Profile Management : Easily manage and update user profiles.
• Online Fee Payment : Conveniently pay fees online.
• Unique Case Number : Each case given a specific identification number for tracking purposes.
• User Registration : Simple registration process for new users.
• Integration with OCMS and CONFONET : Connects with the Online Case Management System and CONFONET for efficient operations.
• Upload Complaint Documents : Easily upload necessary documents related to complaints.
• SMS /Mail Alerts : Get notifications via SMS or email about updates.
• Rejoinders : Submit responses to the replies received regarding complaints.

How to Register and File a Complaint with eDaakhil ?

User Registration :

• Go to the eDaakhil portal at edaakhil.nic.in and register using a valid email address.
• For additional guidance, watch the video tutorials available on the site.

Payment Options :

• Online Payment : Use Debit/Credit Cards, Internet Banking, IMPS, UPI, or Aadhaar-based payments.
• Offline Payment : Acceptable methods include Bank DD/IPO, challan, or NEFT/RTGS.

Payment Gateway Issues :

• If you experience issues with the payment gateway, reach out to the eDaakhil Help Desk.

Filling IPO and Challan Details:

• Fill in the required information for IPO or challan, upload a digital copy of the document online, and email it to the corresponding commission.

Application Processing:

• Payment Confirmation: Once payment is confirmed, the application will listed under “Pending Approved Cases,” showing a successful submission. Users will get notifications via email or mobile once the application is approved.
• Case Number Generation: After approval, a case number is generated automatically and will visible in the user’s e-Daakhil account.

Filing Replies and Rejoinders:

• Users can submit replies and rejoinders for new cases through the e-Daakhil portal. Detailed instructions for filing are available on the website.
• Limitations: Replies and rejoinders can only submitted for cases filed through e-Daakhil, not for previously submitted or offline cases.

Document Submission:

• Physical Document Submission: For e-Daakhil applications, documents must uploaded online. For physical submissions, contact the respective commission.

Salient Features of the Consumer Protection Act 2019 :

1. Compensation for Injury : Allows claims for injuries caused by faulty products or poor services.
2. Punishment for Adulteration : Courts can penalize manufacturers or sellers of fake or contaminated goods.
3. No Filing Fee for Complaints : Consumers can file complaints valued up to ₹5 lakh without any fees.
4. Hearing Complaints via Video Conferencing : Many Consumer Commissions now conduct hearings through video calls.
5. Mandatory Acknowledgment : E-commerce businesses must acknowledge consumer complaints within 48 hours.
6. Timely Redressal : Complaints must resolved within one month from the date they received.

OFFICIAL WEBSITE << confonet.nic.in >> Confonet (edaakhil)

CLICK HERE to check the case history.